Remote Support

CC Communications Inc. is proud to announce the addition of Remote Assistance to our Customer Service product offerings. By simply submitting the form below you can allow a CC Communications Remote Support Specialist to connect to your PC to diagnose and repair many of your IT issues. It's quick, secure and affordable.

• Instructions
• Request Remote Support
• How It Works
• It's Secure!
• Features
• Charges
• System Requirements

Instructions

After completing the short form below you will be asked to download a small self extracting applet. Click on "Download". Then click on "Run". Then you will be asked if you want to Run the LogMeInRescue Applet, click on "Run". If your Windows Firewall prompts you please select "Allow" you will then be connected to a CC Communications Remote Support Specialist. It only takes a few seconds.

Request Remote Support

Service Available M-F 8:30AM - 5:00PM. Or anytime with an appointment.

With your permission, a small applet file automatically downloads to your PC. It's the interface through which CC Communications Remote Support Technicians communicate with you and conduct remote support. The Applet automatically removes itself from the remote PC at session conclusion. The Applet provides remote Customers with:

• Interactive Chat and detailed Session History
• Prompts to permit or deny Technician access to all functions
• File Transfer to the Technician
• Ability to stop Remote Control or disconnect at any time

Bullet Proof Security

End-to-end, 256-bit SSL encryption for compliance with HIPAA, Sarbanes-Oxley and other federal and local legislation

• Multi-level, permission-based access
• Auto-revocation of access rights when session is terminated

Features

• Web-based for on-demand, anywhere-to-anywhere support
• Fast-downloading and lightweight Customer Applet
• Applet unloads completely at session termination
• PC user does not require Administrator rights to run Customer Applet
• Firewall-friendly

Charges

There are no up front charges for clients with an active CC Communications account. By requesting a Remote Support Session you are agreeing on behalf of yourself and your organization to be billed with your next monthly billing statement. Remote Support sessions are billed at $31.25 per 1/4 hour of service received.

System Requirements

• Windows 98, ME, 2000, XP, or Server 2003
• Broadband connectivity to the Internet (i.e., T1, cable, ISDN, or DSL)
• MAC's are not supported at this time.