REMOTE SUPPORT

To use Remote Support, submit the form below and a CC Communications Remote Support Specialist can connect to your PC (Mac computers are not supported at this time) to diagnose and repair many of your IT issues. It's quick, secure, and affordable.

Or, if you'd prefer, you can open a Help Desk ticket by emailing customerservice@cccom.com, and someone will be in touch with you within one business day.

Instructions

After completing the short form to the right, you will be asked to download a small self-extracting applet. Click "Download" and then, click on "Run". You will then be asked if you would like to run the LogMeInRescue Applet; click on "Run" again. If your Windows Firewall prompts you, please select "Allow". Within a few seconds, you will then be connected to a CC Communications Remote Support Specialist.

Return to Top

How it Works

With your permission, a small applet file automatically downloads to your PC. It's the interface through which CC Communications Remote Support Technicians communicate with you and conduct remote support. The applet automatically removes itself from the remote PC at session conclusion. The applet provides remote customers with:

  • Interactive chat and detailed session history
  • Prompts to permit or deny technician access to all functions
  • File transfer to the technician
  • Ability to stop remote control or disconnect at any time

Return to Top

Security

End-to-end, 256-bit SSL encryption for compliance with HIPAA, Sarbanes-Oxley, and other federal and local legislation

  • Multi-level, permission-based access
  • Auto-revocation of access rights when session is terminated

Return to Top

Features

  • Web-based for on-demand, anywhere-to-anywhere support
  • Fast-downloading and lightweight customer applet
  • Applet unloads completely at session termination
  • PC user does not require administrator rights to run customer applet
  • Firewall-friendly

Return to Top

Charges

There are no up-front fees for clients with an active CC Communications account. By requesting a Remote Support Session, you are agreeing on behalf of yourself and your organization to be billed with your next monthly billing statement. Remote Support sessions are billed at $31.25 per 1/4 hour of service received.

Return to Top

System Requirements

  • Windows 98, ME, 2000, XP, or Server 2003
  • Broadband connectivity to the Internet (i.e., T1, cable, ISDN, or DSL)
  • Mac computers are not supported at this time.

Return to Top

 

Request Remote Support

Service is available Monday - Friday, 8:30 am - 5:00 pm (EST), or anytime with an appointment.


First and Last Name
E-Mail Address
Website Address